Warranty Information

Our 5-Year Warranty

At Glinora, we proudly stand behind the quality of our jewelry. If a manufacturing defect occurs within five (5) years from the original purchase date, we will take care of it by offering a repair, a replacement, or store credit, at our discretion.

This warranty applies only to defects related to the craftsmanship of the jewelry. It does not cover normal wear and tear, accidental damage, misuse, or the natural aging process that occurs as jewelry is worn and enjoyed.

By purchasing from Glinora, you agree to our Terms of Service, which include important legal provisions regarding this warranty, dispute resolution, and limitations of liability.

What’s Covered

Manufacturing defects — issues that should not occur in properly made jewelry, including but not limited to:

  • Defective clasps or closures resulting from manufacturing flaws

  • Chain links that break under normal use without excessive force

  • Stone settings that fail due to improper assembly

If a manufacturing defect is confirmed, Glinora may choose to repair the item, replace it with the same or a comparable product, or issue store credit.

What’s Not Covered

Normal Wear & Aging

All jewelry naturally changes over time.

This includes, but is not limited to:

  • Scratches, dents, or surface dulling

  • Plating wear (gold, rose gold, or rhodium finishes may naturally fade)

  • Tarnishing or discoloration

  • Chain stretching or material thinning

Damage & Misuse

  • Bending, pulling, crushing, snagging, or impact damage

  • Exposure to chemicals such as perfumes, lotions, chlorine, or cleaning agents

  • Water exposure (including showering, swimming, or hot tubs)

  • Improper storage or care

  • Repairs, resizing, or alterations performed by third parties

  • Loss or theft

How to File a Warranty Claim

Please email support@glinora.com with the following information:

  • Your order number

  • Clear photos showing the issue

  • A brief description of the problem

We review claims as quickly as possible. In certain cases, we may request that the item be sent to us for inspection. Customers are responsible for shipping items to Glinora; we strongly recommend insured shipping with tracking.

Submitting a claim does not guarantee approval. All claims are evaluated in accordance with this policy.

Fair Use Policy

To ensure fairness and availability of this warranty for all customers, Glinora reserves the right to limit or deny coverage in situations that may include, but are not limited to:

  • More than three (3) warranty claims within a twelve (12) month period

  • Warranty claims involving more than fifty percent (50%) of total purchases

  • Evidence of misuse, excessive wear, intentional damage, or fraudulent activity

The Fine Print

  • Remedy: Repair, replacement, or store credit only. Cash refunds are not available.

  • Legal terms: This warranty is governed by Glinora’s Terms of Service, including provisions related to arbitration, dispute resolution, class action waiver, and limitations of liability.

  • Final authority: All warranty decisions are made solely at Glinora’s discretion.

  • State rights: This warranty does not limit any rights that cannot be excluded or waived under applicable law.